Terms of Service

Last Updated: March 1, 2026

These Terms of Service ("Terms") govern your access to and use of the website, products, and services provided by Review Dispute Pro ("we," "us," or "our"), operating at reviewdisputepro.com. By engaging our services or using our website, you ("Client," "you," or "your") agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our website or engage our services.

1. Service Description

Review Dispute Pro provides the following services:

• Review Dispute Facilitation: We identify reviews on platforms such as Google, Yelp, and Facebook that may violate platform content policies, and facilitate the dispute process through proper, legitimate channels on your behalf.
• Reputation Management & Consulting: We monitor, respond to, and strategise around your online reviews and reputation across multiple platforms.
• Google Business Profile (GBP) Optimisation: Setup, optimisation, and ongoing management of your Google Business Profile.
• GBP Advertising: Local ad campaigns and Performance Max campaign management.
• Website Development: Custom website design, development, and maintenance.
• Graphics & Brand Design: Logo design, brand kits, marketing materials, and visual assets.
• Digital Marketing: SEO, content marketing, and paid advertising campaigns.

The specific scope, deliverables, timelines, and pricing for your engagement will be outlined in a separate service proposal or agreement provided to you prior to commencement of work.

2. No Guarantee of Specific Outcomes

By engaging our services, you acknowledge and accept that:

• We act as facilitators who submit disputes through legitimate platform channels
• Platform decisions (including Google's) regarding review content are final and outside our control
• Past results for other clients do not guarantee similar outcomes for your business
• Timelines for review dispute outcomes depend on the platform's review process

3. Payment Terms

3.1 Review Dispute Services — Pay After Results

For our review dispute facilitation services, we operate on a "pay after results" model:

• No upfront payment is required for review dispute services
• Payment is due only after policy-violating reviews have been successfully disputed and addressed within the agreed timeframe
• If we are unable to achieve the agreed-upon results within the specified timeframe, you owe nothing
• The specific pricing, timeframe, and success criteria will be defined in your service proposal

3.2 Other Services

For ongoing services (reputation management, GBP optimisation, advertising), payment terms are as follows:

• Monthly recurring services are billed at the beginning of each service period
• Project-based work (websites, branding) may require a deposit as specified in the service proposal
• All invoices are due within 14 days of issuance unless otherwise agreed
• Late payments may incur a fee of 1.5% per month on the outstanding balance

3.3 Accepted Payment Methods

We accept payments in both USD and AUD. Specific payment methods will be communicated in your service proposal.

4. Price Match Guarantee

Review Dispute Pro offers a price match guarantee for review dispute facilitation services:

• If you provide a valid, written quote from a competing service provider for substantially similar review dispute services, we will match and beat that price
• The competing quote must be current (issued within the last 30 days), from a legitimate business, and for comparable services
• We reserve the right to verify the competing quote and determine whether the services are substantially similar
• The price match guarantee applies to the review dispute facilitation service only and does not extend to other services

5. Refund Policy

• Review Dispute Services: Because you pay only after results are achieved, refunds generally do not apply. If you believe a charge was made in error, contact us within 7 days and we will investigate and resolve the matter.
• Monthly Services: Monthly recurring services may be cancelled at any time with 30 days' written notice. No refunds are issued for partial months of service already rendered.
• Project-Based Work: Deposits for project-based work (website development, brand design) are non-refundable once work has commenced, except as required by applicable consumer protection laws. If we fail to deliver the agreed-upon project within the specified timeframe (excluding delays caused by the Client), you may be entitled to a pro-rata refund.

6. Client Responsibilities

You agree to:

• Provide accurate and complete information necessary for us to perform our services
• Grant appropriate access to your Google Business Profile, website, or other accounts as required
• Respond to our communications in a timely manner
• Not engage in any fraudulent, deceptive, or illegal activity in connection with our services
• Not submit or request the removal of genuine customer reviews — our dispute services target only reviews that violate platform content policies
• Comply with all applicable laws and platform terms of service

7. Limitation of Liability

To the maximum extent permitted by law:

• Review Dispute Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill, arising from or related to your use of our services
• Our total cumulative liability for any claims arising from or related to our services shall not exceed the total amount paid by you to Review Dispute Pro in the twelve (12) months preceding the claim
• We are not liable for any actions, decisions, or outcomes determined by third-party platforms (including Google, Yelp, or Facebook) regarding review content, account status, or profile visibility
• We are not liable for changes to platform algorithms, policies, or terms of service that may affect the results of our services

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under consumer protection laws that cannot be excluded, restricted, or modified by agreement.

8. Australian Consumer Law Compliance

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in these Terms is intended to exclude, restrict, or modify your rights under the ACL.

Under the ACL, you are entitled to:

• Services supplied with due care and skill
• Services that are fit for any specified purpose
• Services supplied within a reasonable time (where no timeframe is specified)
• A remedy (repair, replacement, refund, or compensation) if services fail to meet a consumer guarantee

For any major failure of our services under the ACL, you may be entitled to cancel the service and receive a refund for the unused portion, or to receive compensation for the difference between the value of the services supplied and the price paid.

9. US Federal Trade Commission (FTC) Compliance

Review Dispute Pro is committed to honest and transparent business practices in compliance with the Federal Trade Commission Act and FTC guidelines:

• Truth in Advertising: All claims we make about our services, results, and pricing are truthful and substantiated. We do not engage in deceptive or misleading advertising practices.
• Endorsements and Testimonials: Testimonials and case studies on our website represent genuine client experiences. Individual results may vary, and past results do not guarantee future outcomes.
• Review Practices: We do not create, purchase, or facilitate fake reviews. Our review dispute services target only reviews that violate platform content policies through legitimate dispute channels.
• Disclosure: We clearly disclose the nature of our services, pricing structure, and any material limitations.

10. Intellectual Property

10.1 Our Intellectual Property

All content on the Review Dispute Pro website — including text, graphics, logos, design elements, software, and trademarks — is the property of Review Dispute Pro or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our website content without express written permission.

10.2 Client Deliverables

Upon full payment, ownership of custom deliverables (such as websites, logos, and brand materials) created specifically for you transfers to you, unless otherwise specified in the service agreement. We retain the right to display such work in our portfolio and marketing materials unless you request otherwise in writing.

10.3 Third-Party Materials

Some deliverables may incorporate third-party assets (such as stock photos, fonts, or open-source code) that are subject to their own licence terms. We will inform you of any such materials and their applicable licences.

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement. This includes, but is not limited to, business strategies, customer data, login credentials, pricing information, and service methodologies. Confidentiality obligations survive the termination of the service agreement.

12. Termination

• By the Client: You may terminate ongoing services at any time by providing 30 days' written notice to watchhub21@proton.me. You remain responsible for payment for all services rendered up to the effective date of termination.
• By Review Dispute Pro: We may terminate or suspend services immediately if you breach these Terms, fail to make timely payments, engage in fraudulent activity, or if continuing the engagement would require us to violate any law or platform policy.
• Effect of Termination: Upon termination, we will deliver any completed work, provide reasonable transition assistance, and return any Client-owned credentials or assets. Sections relating to limitation of liability, intellectual property, confidentiality, and governing law survive termination.

13. Indemnification

You agree to indemnify, defend, and hold harmless Review Dispute Pro, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms
• Your use of our services in violation of any applicable law
• Inaccurate or misleading information provided by you
• Any dispute between you and a third party related to reviews or reputation matters

14. Dispute Resolution

In the event of any dispute arising from or related to these Terms or our services:

• The parties will first attempt to resolve the dispute through good-faith negotiation
• If negotiation is unsuccessful within 30 days, the parties agree to submit the dispute to mediation before initiating any legal proceedings
• Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New South Wales, Australia, and the Commonwealth of Australia. For clients located in the United States, applicable US federal and state consumer protection laws shall also apply to the extent required.

Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia, or the applicable courts in the Client's jurisdiction where required by law.

16. Force Majeure

Neither party shall be liable for failure to perform obligations under these Terms if such failure results from circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, platform policy changes, or third-party service disruptions.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms, together with any service proposals or agreements entered into between you and Review Dispute Pro, constitute the entire agreement between the parties regarding the subject matter herein and supersede all prior or contemporaneous communications, representations, or agreements, whether written or oral.

19. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. For active clients, we will provide reasonable notice of material changes via email. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

20. Contact Us

If you have any questions about these Terms of Service, please contact us: